Overview

General Description:
Top Producing Real Estate team of two needs operations manager to support and organize the business from the office while the agents are servicing clients out in the field.  

Purpose:
The operations manager is responsible for organizing and coordinating office operations and procedures while providing daily support to the agents in order to ensure organizational effectiveness and efficiency.

Skills + Traits Needed:
Coordination, organization, management, strong research skills, ability to learn quickly

openness to learning new things, analytical, problem solving, document preparation, proof-reading, scheduling, customer service

 

Software/Product Knowledge Needed:
Mac and Apple products, Microsoft Office, Gmail, Google Cal, Google Drive, Dropbox, Facebook.  MRIS(Matrix/Keystone) a plus but willing to train

Compensation:
Operations manager will be compensated hourly and receive transactional bonuses.

Responsibilities:

  • Maintain office and support business by organizing and overseeing operations and procedures
  • Prepare contract documents
  • Schedule meetings and appointments
  • Maintain relationships with vendors and service providers and ensure that accounting remains current
  • Proofread materials, such as personal letters to top clients and direct mail promotions, for content and clarity.
  • Coordinate appointment schedules for open houses, listing presentations, showings, closing meetings and other appointments.
  • Communicate with clients and handle inquiries, concerns and scheduling.
  • Keep agents updated with all client communication to ensure continuity of communication between all parties.
  • Plan projects with an action plan to assure there is a record of time and cost for all projects to be evaluated at the end of each year for the following year
  • Record a daily to do list and discuss/present it to agent to assure each activity is a priority to both the agent and the assistant.
  • Run errands, such as putting up and taking down “For Sale” signs, picking up and dropping off contracts, and adding and removing lock-boxes.
  • Fulfill miscellaneous administrative tasks, such as ordering stationery and supplies, accepting deliveries, screening phone calls and making copies.
  • Follow up with buyers and sellers after transactions to solicit feedback on the transaction experience.

Transaction Coordinating:

  • Preparing documents, meeting deadlines, coordinating third parties, communication with clients, documentation of all tasks, filing and organization of documents

 

YOU…

…are Incredibly detail-oriented. Almost obnoxiously so.

…aren’t afraid to ask a lot of questions because you understand that it could be the difference maker in producing good work v. great work.

… are super organized. Let’s just say your hobbies include color-coordination and alphabetizing anything and everything.

…are an independant thinker and resourceful. When you stumble upon an unfamiliar word or have trouble finding something, you take the time to “search and find” on your own before asking.

…are professional in your interactions with clients, colleagues, and service providers. This means over email and the phone.

…aren’t afraid to pickup the phone to call a client or fellow professional.

…can self-manage like a boss.

…can juggle a lot of tasks at one time.

…are comfortable reminding your fellow team members about deadlines, and holding them to these deadlines when they think they’ve become “too busy” with other tasks.

…are a team player, and understand that life is not always convenient, but supporting the team is a priority and a group effort.

…have a no-nonsense attitude. The stress-level of our job ranks up there with doctors and lawyers, so we don’t always have time for a lot of excess drama and emotion. Don’t get us wrong, we love to enjoy ourselves while we work, but some days call for serious get-it-done mindsets and we need to be able to count on you during those days.